Interpersonal Communication Skills

الموضوعات والوحدات الرئيسية

• Active listening
• Clear requests
• Non-verbal cues
• Constructive feedback
• Misunderstanding checks
• Practical workshop: developing the workplace communication practice plan

الفئة المستهدفة

• Customer experience managers
• Service supervisors
• Communication professionals
• Public relations teams
• Client-facing staff

القطاعات ذات الصلة

Retail, Hospitality, Financial services, Public services, Business services

القيمة في مكان العمل

• Provide teams with a workplace communication practice plan to support consistent decisions and clearer handovers.
• Strengthen review of constructive feedback and misunderstanding checks using the course exercises and documented findings.
• Support performance follow-up through a defined measure: rework caused by unclear instructions.

اعتبارات التقييم والالتحاق

الالتحاق والاعتراف: The proposed duration covers BEMCON learning delivery. It does not establish an external qualification, personnel certification or operating licence.