Professional Skills for Administrators & Secretaries

الموضوعات والوحدات الرئيسية

• Professional judgement
• Stakeholder service
• Sensitive information
• Executive support
• Problem escalation
• Case exercise: applying stakeholder service
• Case exercise: decisions and limits in executive support
• Practical workshop: developing the executive support decision and escalation guide

الفئة المستهدفة

• Office managers
• Executive assistants
• Administrative coordinators
• Document controllers
• Secretaries

القطاعات ذات الصلة

Professional services, Public services, Manufacturing, Healthcare, Education

القيمة في مكان العمل

• Provide teams with an executive support decision and escalation guide to support consistent decisions and clearer handovers.
• Strengthen review of executive support and problem escalation using the course exercises and documented findings.
• Support performance follow-up through a defined measure: requests escalated to the correct decision owner.

اعتبارات التقييم والالتحاق

الالتحاق والاعتراف: The proposed duration covers BEMCON learning delivery. It does not establish an external qualification, personnel certification or operating licence.