Certificate Programme in English for Retail and Sales

الموضوعات والوحدات الرئيسية

• Product descriptions
• Needs questions
• Price explanations
• Payment language
• Returns communication
• Sales follow-up
• Applied project: a retail sales English portfolio
• Observed assessment, evidence review and individual feedback

الفئة المستهدفة

• Retail sales assistants

القطاعات ذات الصلة

Retail, Sales services

القيمة في مكان العمل

• Help reduce poor understanding of customer needs through consistent working methods and verification.
• Create a retail sales English portfolio for supervisor review and practical workplace follow-up.
• Support more consistent sales follow-up through assessed practice and documented feedback.

اعتبارات التقييم والالتحاق

التقييم: Role-specific speaking, listening, reading and writing tasks; review of a retail sales English portfolio; individual feedback against agreed language targets.

الالتحاق والاعتراف: Language diagnostic assessment and a role-specific learning goal; interpreting and translation routes require demonstrated competence in both working languages.

حدود الممارسة: Initial language assessment determines entry and learning targets. The stated hours do not guarantee a language level, an occupational licence or approval as a legal/medical interpreter.

حالة الاعتماد: Proposed BEMCON programme only. No registered award, framework level, credit value or external certification is assigned.