Build capability with BEMCON professional training, auditing and consulting. ENQUIRE NOW

BEMCON
Contact العربية

Quality Management

Quality Tools and Techniques

Apply core quality tools to measure, analyse and improve workplace processes.

Foundation3 daysEnglish or ArabicISO Systems

Choose how you learn

Select a date

See more dates

Course overview

Quality Tools and Techniques gives teams a practical toolkit for measuring, analysing and improving processes. It covers the seven basic quality tools and the seven management and planning tools used by quality professionals worldwide.

Show more

Every tool is practised hands-on with real data, so learners leave knowing which tool to use for which problem and how to present the results to managers.

Key takeaways

  1. 01Use the seven basic quality tools with confidence
  2. 02Apply management and planning tools such as affinity and tree diagrams
  3. 03Solve problems systematically with PDCA and 8D
  4. 04Choose the right tool for each stage of problem solving
  5. 05Present quality data clearly to drive decisions

Course outline

  1. Day 1
    Basic quality tools
    • Check sheets and stratification
    • Histograms and Pareto charts
    • Cause-and-effect diagrams
    • Scatter diagrams and run charts
  2. Day 2
    Management and planning tools
    • Affinity and relations diagrams
    • Tree and matrix diagrams
    • Prioritisation matrices and PDPC
  3. Day 3
    Structured problem solving
    • PDCA and 8D
    • 5 Whys and is/is-not analysis
    • Workshop: solving a live problem

Quality Management

ISO 9001 Lead Auditor

Plan and lead quality-management system audits.

Upcoming: Manchester

Quality Management

Lean Six Sigma Black Belt

Lead complex process-improvement projects with advanced Lean Six Sigma methods.

Upcoming: Manchester

Quality Management

Lean Six Sigma Yellow Belt

Build a practical foundation in Lean Six Sigma tools for team-level improvement.

Upcoming: Manchester

Quality Management

Statistical Process Control

Use control charts and variation analysis to keep processes stable and capable.

Upcoming: Manchester

Quality Management

Statistical Quality Control

Apply sampling and statistical methods to inspect and control product quality.

Upcoming: Manchester

Quality Management

Total Quality Management

Build an organisation-wide culture of customer focus and continual improvement.

Upcoming: Jeddah

View all courses

Frequently asked questions

Is this course suitable for service organisations?

Yes. The tools apply equally to service and transactional processes, and examples cover both.

Will we use software?

Excel templates are provided for every tool.

How do I choose the right course?

Compare your professional goals, experience and preferred format, or ask an adviser to help.

Are courses available online?

Yes. Live virtual and in-house options are available depending on the programme.

Will I receive a certificate?

Certificate requirements depend on the programme and awarding organisation.

Reviews

“Thank you for the excellent service again as always. BEMCON provide a friendly and professional service every time we carried out training for our food outlets. BEMCON trainers are friendly, very professional mentors and deliver quality training. The whole process is a breeze and everyone is helpful, courteous and knowledgeable. I would definitely recommend BEMCON to anyone.”
King Abdullah University of Science and Technology (KAUST), Thuwal, Saudi Arabia

Where this course runs

JeddahRiyadhLive Online

LET'S TALK

Request a call back

Tell us what you need and a BEMCON adviser will contact you.

Quality Tools and TechniquesEnquire