Quality Management
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Quality Management
Root Cause Analysis
Find and eliminate the real causes of problems with proven RCA tools and CAPA.
Intermediate3 daysEnglish or ArabicBEMCON Certified
Course overview
Rational Root Cause Analysis (RCA) for Effective Corrective Actions is a 3-day practitioner-level programme for anyone whose job involves problem solving. The methodology can be applied to any type of problem, from equipment failures and quality defects to safety events and customer complaints.
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People learn by doing, so the course is highly interactive and hands-on. Delegates complete exercises and work in teams to solve real problems, and leave with a new way of thinking about cause and effect, the ability to choose effective solutions using a solution test, and the confidence to lead a team through an RCA from start to finish.
Key takeaways
- 01Follow the steps to an effective problem analysis
- 02Write a clear problem statement and apply cause-and-effect principles
- 03Find root causes and creative solutions
- 04Select effective solutions with a solution test
- 05Report events and institutionalise effective problem solving
Course outline
- Day 1
Problem analysis
- Steps to an effective problem analysis
- Key elements of a problem statement
- Cause-and-effect principles
- Day 2
Root causes and solutions
- Where to find root causes
- Ensuring an effective analysis
- Creative solutions and the solution test
- Day 3
Reporting and sustaining
- Key elements of an event report
- Why narratives weaken event reports
- Follow-up after implementing a solution
- Facilitation practice and institutionalising RCA
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Frequently asked questions
Is RCA only for engineers?
No. The method works for any problem, so IT, HR, healthcare, supply chain and customer service professionals benefit too.
Is there an online option?
Yes. Besides the 3-day classroom course, the programme can run live online in shorter blocks.
How do I choose the right course?
Compare your professional goals, experience and preferred format, or ask an adviser to help.
Are courses available online?
Yes. Live virtual and in-house options are available depending on the programme.
Will I receive a certificate?
Certificate requirements depend on the programme and awarding organisation.
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