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Quality Management

Total Quality Management

Build an organisation-wide culture of customer focus and continual improvement.

Intermediate4 daysEnglish or ArabicISO Systems

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Course overview

Total Quality Management (TQM) is a management philosophy that involves everyone in the organisation in continually improving products, services and processes to meet customer needs.

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This course explains the principles behind TQM and business excellence models such as EFQM and the King Abdulaziz Quality Award, and shows how to build the leadership, culture and systems that sustain them.

Key takeaways

  1. 01Explain TQM principles and the contributions of quality gurus
  2. 02Apply business excellence models such as EFQM
  3. 03Build customer focus and employee involvement
  4. 04Manage processes and drive continual improvement
  5. 05Measure and sustain a quality culture

Course outline

  1. Day 1
    Foundations of TQM
    • Evolution of quality management
    • Deming, Juran, Crosby and Ishikawa
    • TQM principles
  2. Day 2
    Customers and people
    • Voice of the customer and satisfaction measurement
    • Leadership and quality culture
    • Teamwork and employee empowerment
  3. Day 3
    Processes and improvement
    • Process management
    • Kaizen and continual improvement
    • Benchmarking
  4. Day 4
    Business excellence
    • EFQM model and self-assessment
    • National quality awards
    • Building a TQM roadmap

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Frequently asked questions

Does the course cover excellence awards?

Yes. We cover EFQM and national awards and how to prepare a self-assessment submission.

Is TQM still relevant with ISO 9001?

Yes. ISO 9001 provides the system, while TQM builds the culture and leadership that make it work.

How do I choose the right course?

Compare your professional goals, experience and preferred format, or ask an adviser to help.

Are courses available online?

Yes. Live virtual and in-house options are available depending on the programme.

Will I receive a certificate?

Certificate requirements depend on the programme and awarding organisation.

Reviews

“Thank you for the excellent service again as always. BEMCON provide a friendly and professional service every time we carried out training for our food outlets. BEMCON trainers are friendly, very professional mentors and deliver quality training. The whole process is a breeze and everyone is helpful, courteous and knowledgeable. I would definitely recommend BEMCON to anyone.”
King Abdullah University of Science and Technology (KAUST), Thuwal, Saudi Arabia

Where this course runs

JeddahDubaiLive Online

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